Privacy Policy

Privacy Policy for Independence at Home Homecare, LLC

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License

1. Permission is allowed to temporarily download one duplicate of the materials (data or programming) on the Independence at Home Homecare, LLC site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

- modify or copy the materials.

- use the materials for any commercial use , or for any public presentation (business or non-business);

- attempt to decompile or rebuild any product or material contained on
Independence at Home Homecare, LLC's site;

- remove any copyright or other restrictive documentations from the materials; or

- transfer the materials to someone else or even “mirror” the materials on other server.

2. This permit might consequently be terminated if you disregard any of these confinements and may be ended by
Independence at Home Homecare, LLC whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

The materials on
Independence at Home Homecare, LLC's site are given “as is”. Independence at Home Homecare, LLC makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further,
Independence at Home Homecare, LLC does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. Constraints

In no occasion should Independence at Home Homecare, LLC or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Independence at Home Homecare, LLC's Internet webpage, regardless of the possibility that
Independence at Home Homecare, LLC or a
Independence at Home Homecare, LLC approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials showing up on Independence at Home Homecare, LLC's site could incorporate typographical, or photographic mistakes.
Independence at Home Homecare, LLC does not warrant that any of the materials on its site are exact, finished, or current. Independence at Home Homecare, LLC may roll out improvements to the materials contained on its site whenever without notification. Independence at Home Homecare, LLC does not, then again, make any dedication to update the materials.

6. Links

Independence at Home Homecare, LLC has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Independence at Home Homecare, LLC of the site. Utilization of any such connected site is at the user’s own risk.

7. Site Terms of Use Modifications

Independence at Home Homecare, LLC may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with Independence at Home Homecare, LLC's site should be administered by the laws of Arkansas, Independence at Home Homecare, LLC without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal information. Please read this Privacy Policy carefully before using this site (the “Application”) operated by Independence at Home Homecare, LLC based in Van Buren, AR, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Information We Collect

1. Personal Information

We may collect personal information, such as:

Name

Email address

Phone number

Address

Company name

Job title

Any other information you voluntarily provide to us

2. Usage Data

We may also collect non-personal information, such as:

IP address

Browser type

Device information

Pages visited

Date and time of visits

Referring website

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide information about our products or services.

To process and fulfill requests, orders, and inquiries related to our products or services.

To send promotional emails or newsletters, which you can opt out of at any time.

To improve our website and services.

To prevent fraud and enhance security.

To comply with legal obligations.

Third-Party Disclosure

We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS.

We may share your information with third parties, including:

Service providers who assist us in operating our website and delivering services.

Legal authorities when required by law or to protect our rights and interests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

Your Choices

You have the following choices regarding your information:

You can update or correct your personal information by contacting us.

You can unsubscribe from marketing emails by following the instructions in the email.

You can request the deletion of your personal information, subject to legal requirements.

Data Security

We employ industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or maintain information from individuals under 13 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this policy reflects the most recent changes.

We are committed to keeping our clients informed about significant changes to our SMS/MMS messaging policies. Any major updates will be reflected promptly in this Privacy Policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

Addition to Privacy Policy: SMS/MMS Messaging Services Compliance

As part of our communication services, Independence at Home Homecare, LLC offers SMS/MMS messaging capabilities, adhering to the highest standards of service quality and regulatory compliance, including CTIA guidelines, the Short Code Monitoring Handbook, and carrier-specific codes of conduct. This addition to our privacy policy outlines our practices and policies specific to SMS/MMS messaging:

Independence at Home Homecare, LLC conducts regular audits and reviews of our SMS/MMS messaging practices to ensure strict compliance with legal standards and industry guidelines. These reviews help us identify and rectify any discrepancies in real-time and maintain the highest standards of messaging integrity.

SMS/MMS Messaging Services Policy

Campaign-Specific Information

Purpose of the Messaging Campaigns
We employ automated SMS messaging for two primary purposes:

  • Consultation Outreach: To engage with prospective clients by providing information about our in-home and non-medical care services, and inviting them to schedule a consultation.

  • Appointment Confirmations: To confirm, remind, and manage appointments with our clients to ensure they receive timely and efficient care services.


    Before sending any marketing, promotional, or informational SMS/MMS messages, Independence at Home Homecare, LLC will obtain express, written, and logged consent from the recipients. This consent will be captured through a double opt-in mechanism, ensuring full compliance with legal and regulatory standards.

Types of Messages Sent

  • For Consultation Outreach: Initial greetings, service information, follow-ups for further engagement, and prompts to schedule a consultation.

  • For Appointment Confirmations: Notifications of upcoming appointments, reminders, options to confirm or reschedule appointments, and occasional follow-ups for feedback post-appointment.

Message Flow

  • Consultation Outreach Flow: Prospective clients will receive an initial SMS introducing our services followed by a series of messages that may include detailed service descriptions, benefits, and prompts to contact us for scheduling a consultation.

  • Appointment Confirmation Flow: Clients will receive messages confirming the date and time of their appointments, reminders a day before, and instructions for rescheduling or cancellation if necessary.

Audience
Our SMS campaigns are directed towards:

  • Prospective Clients: Individuals who have expressed interest in learning more about our in-home and non-medical care services.

  • Existing Clients: Individuals currently receiving our services, for ongoing communication regarding their appointments and care coordination.

Opt-in and Opt-out Process

  • Opt-In Process: Clients are invited to subscribe to our SMS services either during the initial service sign-up, through our website via a dedicated form, or verbally agreeing during a preliminary consultation call. Confirmation of subscription is sent via SMS.

  • Opt-Out Process: At any time, clients can opt-out of receiving SMS messages by replying with the keyword "STOP" to any of our messages. A confirmation of unsubscription will be sent via SMS to ensure no further messages are delivered unless re-subscribed.

To subscribe to our SMS services, clients must explicitly opt-in through our website or during initial service registration, with a follow-up SMS confirming their subscription. Clients may opt-out at any time by replying with 'STOP' to any message received. All opt-ins and opt-outs are logged and managed diligently to ensure compliance with applicable laws and carrier requirements.

Data Protection and Privacy
We are committed to protecting the privacy and security of our clients' personal information. Data collected through our SMS campaigns is securely stored and used solely for the purposes outlined here, complying with all applicable privacy laws and regulations.

To further protect the privacy and security of our clients, all personal information collected through our SMS/MMS campaigns is stored securely and is accessed only by authorized personnel. We employ industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your data. Specific protocols are in place for the protection of data related to SMS/MMS services, adhering to the latest privacy laws and regulations.

Frequency of Messages and Content

  • Consultation Outreach: Messages are typically sent as part of an initial sequence over the course of one to two weeks, depending on client interaction.

  • Appointment Confirmations: Clients receive messages a week, a day, and an hour before their scheduled appointments to ensure proper communication and management of their care schedules.

    In accordance with best practices and to prevent spam, Independence at Home Homecare, LLC limits the sending of SMS/MMS messages to no more than 50 messages per originating number per minute. This policy helps maintain the integrity and effectiveness of our messaging campaigns.

Independence at Home Homecare, LLC prohibits the use of SMS/MMS messaging for certain types of content and campaigns, including but not limited to loan advertisements, debt collection attempts, work from home offers, and political messaging. Compliance with these restrictions ensures responsible use of our messaging services and adherence to industry standards and regulations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: jmorgan@go-independence.com

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